Customer Experience Specialist - Onsite in Pasadena, CA
100% ONSITE

$23

Responsibilities:
• Operate in a Call Center environment as a customer success advocate
• Answer high-volume, inbound calls or texts from current customers in a timely manner
• Perform routine data entry and validation tasks
• Handle routine calls, emails and/or chat responses with employees, consumers and/or authorized 3rd parties
• Interact with multiple departments to expedite processing and/or issue resolution

Qualifications:
• Mortgage and/or financial services call center experience is a plus
• Bilingual Spanish is a plus
• General understanding of applicable Federal, State and Local mortgage regulations a plus
• Capable communicator, written and oral
• Strong negotiation skills with ability to effectively resolve problems
• Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)