Account Manager, Contract Manager, Field Based (SM021124AMSS) Surrey, England
| Salary: | GBP35000 - GBP42000 per annum + Bonus, Car, Opportunity |
Account Manager, Contract Manager, Customer Account Manager required to join an industry leading service provider who are looking for double digit growth over the next 12 months. A field-based role covering sites in Surrey & surrounding areas. Salary circa £40k plus bonus & car.
Duties and Responsibilities
Contract Management:
• Putting in place standard service monitors for assigned contracts.
• Working with both internal CDTs (where applicable) and the company's operational managers to ensure that the level of service is consistent with the customer's requirements.
• Developing relationships with key personnel to create opportunities to introduce new products and services.
• Establishing effective communication at all levels within the customer's organisation.
• Represent my client at contract & user group meetings with the assigned customer.
Operations
• Organising and managing the CDT to complete daily distribution requirements.
• Liaison with the customer services to ensure that customer requirements are met in full.
• Ensuring all activities are carried out in line with the company's written procedures.
• Recruitment of CDT members.
• Facilitating training and development of CDT members.
• Performance appraisals and discipline in line with company procedures.
• The management of urgent deliveries.
• Monitoring and collation of customer feedback.
• Managing holiday cover for all subordinates.
• Ensuring that every delivery is accompanied by clear and accurate paperwork.
Quality
• Working with the key stakeholders to create a quality driven environment.
• Working pro-actively with operatives to constantly improve process control and eliminate inefficiencies.
• Carrying out internal audits as requested by the Quality Manager.
• Liaison with Customer Services to correct identified problems.
Management Information
• Establishing measurable performance targets.
• Monitoring and reporting performance against defined performance standards.
• Monitoring and reporting all additional costs incurred outside budget.
• Summarising management information for daily, weekly and monthly reports using the prescribed systems.
Duties and Responsibilities
Contract Management:
• Putting in place standard service monitors for assigned contracts.
• Working with both internal CDTs (where applicable) and the company's operational managers to ensure that the level of service is consistent with the customer's requirements.
• Developing relationships with key personnel to create opportunities to introduce new products and services.
• Establishing effective communication at all levels within the customer's organisation.
• Represent my client at contract & user group meetings with the assigned customer.
Operations
• Organising and managing the CDT to complete daily distribution requirements.
• Liaison with the customer services to ensure that customer requirements are met in full.
• Ensuring all activities are carried out in line with the company's written procedures.
• Recruitment of CDT members.
• Facilitating training and development of CDT members.
• Performance appraisals and discipline in line with company procedures.
• The management of urgent deliveries.
• Monitoring and collation of customer feedback.
• Managing holiday cover for all subordinates.
• Ensuring that every delivery is accompanied by clear and accurate paperwork.
Quality
• Working with the key stakeholders to create a quality driven environment.
• Working pro-actively with operatives to constantly improve process control and eliminate inefficiencies.
• Carrying out internal audits as requested by the Quality Manager.
• Liaison with Customer Services to correct identified problems.
Management Information
• Establishing measurable performance targets.
• Monitoring and reporting performance against defined performance standards.
• Monitoring and reporting all additional costs incurred outside budget.
• Summarising management information for daily, weekly and monthly reports using the prescribed systems.