Customer Service Consultant- Transactional Fraud Operations (15759) Sunderland, England
| Salary: | GBP17700 - GBP17700 per annum |
Job Role: Customer Service Consultant - Full time/35 hours per week
Function: Telephony Fraud - Customer Service Operations
Location: Sunderland
Salary: £17,700
At TSB we’re clear about what matters. Delivering for our customers, keeping things simple and building operational excellence. Bringing our exciting new technology to life will help us do all this and more, so we can provide the type of products and services we know our customers need and want.
We’re always looking for better. And there’s never been a more exciting time to join our team.
In this key telephony role you’ll be a valued member of the team that helps to protect our customers – and our business – from financial loss relating to fraud. Whether a customer calls us with a concern, or we call them because we have identified an issue, you’ll be a friendly and reassuring voice at the end of the line. Taking care to build rapport with every individual, you’ll listen and question carefully, building up a detailed picture of each unique situation. Then you’ll make sure the right action gets taken.
You’ll bring great communication skills and a commitment to customers. We’ll provide all the training you need. And because you’re a real team player, you’ll soon be sharing your own ideas on how we can provide an even better service.
Weekend and Bank Holiday working will be required. Your shift patterns (between 8am and 9pm) will be set two months in advance. We’ll expect you to be flexible in your working patterns, responding to changing customer demands.
It’s not just customers who get looked after at TSB. In return for your hard work, you’ll also enjoy a range of benefits that include a pension and 22 days leave plus bank holidays. To top it all off, our flexible benefits allow you to opt for a monthly cash payment (equivalent to 4% of salary) or pick from a range of options that include Holiday Trading, Flex Card for discounted shopping, Dental and Private Medical Cover and many more.
If you’d like to get stuck in and be part of the TSB team, hit Apply.
We’d love to hear from you.