Account Manager

At ESS our motto is, “Every day counts!” We take opportunities every day to grow and better our company as well as our employees.

OVERVIEW: We are a leading provider of full-service staffing and management programs for the K-12 educational market. We are currently seeking an Account Manager to serve as the primary representative of ESS for ESS clients in the Knox County area.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conduct site-visits and meetings with ESS clients in assigned geographic area, conducting site visits up 50% of the time within the school districts paid for by company. 
• Serve as point of contact with each client and ESS management in all matters relating to contract and account operations.
• Manage and direct all activities within the assigned geographic area including, but not limited to, staffing, fill rates, client retention, and financial reports.
• Manage and motivate staff, including hiring, firing, disciplinary management, and recognition duties.
• Give presentations to the school board of education.
• Train, direct, and appraise staff.
• Make daily schedules for proper manpower utilization.
• Develop and implement recruiting efforts for clients, such as job fairs and special hiring events.
• Provide exceptional customer service by providing solutions to issues in a professional and empathetic manner.
• Other duties as assigned by Regional Manager

QUALIFICATIONS & EXPERIENCE:

• Minimum of two years of experience in management or a leadership role.
• Excellent interpersonal skills, communication skills, and problem-solving skills.
• Familiarity with management reports.
• Ability to thrive in a fast-paced environment and remain calm under pressure.
• Maintain high ethical standards, integrity, and confidentiality.

ESS ADVANTAGES:

• Health insurance
• 401(k)
• Nine paid holidays
• Vacation time
• Sick time
• Volunteer time
• Mental health day
• Discretionary bonus program 

PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally lift and/or move up to 25 pounds.
• While performing the duties of this job, the employee regularly stands, walks, sits, uses hands to finger, handle, or feel, reaches with hands and arms, talk or hear.

VISION REQUIREMENTS - Close vision (clear vision at 20 inches or less) to work on the computer.

WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This position works in an environment with moderate noise level. (Examples: business office with computers and printers, light traffic.)

Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons, with or without notice.  The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.