Stafforce is hiring Luxury Customer Care Consultant to support a prestigious international retail business. Join a dynamic team working with a unique multi-brand retailer offering in-season, off-season, and online flagship stores. This role is based in Charlton, South East London, with hybrid work opportunities after training.

Competitive salary: of £25,642.50 per annum.

Hybrid working: 60% in-office, 40% from home, working in modern offices.

Role Responsibilities:

• Process outbound orders and customer returns accurately within agreed SLAs.
• Deliver exceptional customer service, ensuring a premium experience.
• Develop product knowledge to provide expert purchase advice.
• Maximise sales opportunities through upselling and outfit accessorising.
• Meet and exceed individual and team KPIs in telephony quality, sales, and productivity.
• Collaborate with internal departments to fulfil customer needs.
• Identify and resolve potential issues affecting shipments.
• Manage workload effectively in a fast-paced environment.

What We’re Looking For:

• Outstanding customer service skills with a customer-first approach.
• A genuine passion for fashion and awareness of current trends.
• Strong communication skills with the ability to engage positively.
• Problem-solving abilities and confidence in decision-making.
• Ability to work under pressure while meeting customer SLAs.
• Team-oriented mindset with a strong individual work ethic.

What’s in It for You?

• Competitive salary of £25,642.50 per annum.
• Weekly pay for financial convenience.
• Comprehensive training with potential for long-term opportunities.
• Hybrid working (after training) in modern offices.
• Exclusive benefits including 24/7 GP access, retail & gym discounts.

Hours & Work Pattern:

• Flexibility required.
• 37.5 hours per week, working 5 out of 7 days between 8:30 AM – 9:30 PM.
• Weekend shifts: 1 in 3 weekends (8 AM-4:30 PM or 10 AM-6:30 PM).
• Weekday shifts: All PM shifts (1 PM-9:30 PM).
• Hybrid work: 60% in-office, 40% from home.

If you’re passionate about fashion and delivering premium customer service, apply now and be part of a world-class team!

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