This position is no longer open for applications

Randstad CPE are working with a National FM provider who are looking for a Head of Hard FM to join their team on a permanent basis in Salford. You will be responsible for delivering a high quality professional Facility Management service in line with the PFI contract requirements.

Reporting to the Business Director, you will be leading a team responsible for the front line management of the day-
to-day delivery of FM services to a busy contract. This will encompass all aspects of FM included within the agreed SLAs including the management of in-house and outsourced resources to deliver Hard services. This includes the effective management and delivery of planned preventative maintenance programs, responding to the ‘reactive’ needs of the client, to ensure continuous improvement and financial performance within agreed budgets.

Responsibilities

• Performance standards and Monitoring Arrangements (HTM’s, HBM’s, SFG20.)
• Statutory and Mandatory Compliance
• Management of Sub Contractors & Specialist Services 
• Financial Budgets.
• Lifecycle programme / expenditure.
• Establish key relationships with Contract Representatives 
• Attend meetings with Stakeholders to monitor and improve service delivery.
• Ensure the contract is delivered to agreed budgetary parameters and manage monthly financial commitment, and maximise revenues and optimise overall expenditure across the contract.
• Delivery of hard services including ‘front line’ repair and/or establishment of reactive M&E requirements and site / desk checking of Service Partner works.
• Ensure that works are delivered in a timely manner to avoid PMS and Unavailability deductions, along with
• effectively managing in-house and outsourced resources to deliver hard services.
• Work with Commercial and Procurement Teams to ensure that all works are undertaken by the most cost effective manner using either self-delivery or suppliers.
• Bring previous supply chain knowledge to assist in the development of a high performing supply chain.
• Assisting with resourcing and managing project works including, but not limited to, equipment upgrades and building and M&E asset replacements.

Experience/ Qualifications

• Previous experience of management of FM Contracts and influence change where required, along with customer facing attitude and excellent team building / people management skills
• Have experience in coaching and influence teams
• Services management experience of people and commercial issues
• Good “people-management” skills
• Strong analytical skills with a strong bias towards P&L financial management

If you would like further information please contact Rebecca at Randstad CP Newcastle or submit your CV