Job Title: Call Centre Agent

Location: Southampton

Salary: £11.44 up until April 2025, then rising to £12.21ph

Type: Full-time, Monday to Thursday 9am to 5pm Friday 9am to 4.30pm

We’re looking for a Call Centre Agent to join our client to assist customers with reservations. This is a routine customer service role where you will be taking calls, processing bookings, and helping customers with basic queries

Key Responsibilities:

• Answer inbound calls from customers
• Provide customers with options and confirm booking details.
• Input customer information and booking details into our system.
• Handle simple queries regarding availability.
• Maintain basic records of bookings and customer interactions.
• Follow set scripts and procedures when interacting with customers.

Skills and Experience:

• Previous experience in a call centre or customer service role is preferred, but not required.
• Ability to speak clearly and follow instructions.
• Basic computer skills for data entry and booking systems.
• Ability to stay calm and professional on the phone, even during repetitive tasks.
• Attention to detail is important but you won’t be asked to make decisions on your own.

Benefits:

• Basic training will be provided.
• Ongoing role until around September 2025
• Role is due to start March 2025
• Standard benefits such as holiday allowance and pension scheme.

If you’re looking for a no-frills job where you’ll be processing bookings and answering routine questions, this might be the role for you.

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