Customer Success Manager (102801) Malvern, England
| Salary: | GBP40000 - GBP49500 per annum |
Customer Succes Manager
Malvern
Up to 49.5k
Hybrid – In office for training and when required
Benefits:
25 days holiday – increasing with length of service and the option to buy additional holiday.
Company Bonus
Cycle to Work Scheme
Health Plans, GP access
Additional perks
I am working with a Software Business that are looking for a Customer Success Manager.
Ideally you will have experience with sales or account management in Software Environments. If you have experience with Insurance or Software, it is a plus.
You will have strong account management skills and focus on clients getting the most out of the services they are using.
You should have a customer first mindset, monitoring customer feedback, making sure to maintain the highest levels of customer engagement and satisfaction.
Responsibilities:
Develop customer relationships, enhancing their experience and building trust.
Provide support to Account Managers.
Review transactions and provide reports for internal use.
Focus on increasing customer knowledge to get the most out of services provided.
Evaluate customer needs to enhance products provided through feedback.
Build training plans
Develop customer success plans and work with internal stakeholders to meet customer need.
Create business cases accordingly
Support opportunities for growth – spotting opportunity for additional sales.
Keep up to date with current market trends.
Continuous communication.
Onboarding new customers
Renewal of customer contracts, looking for cross sell opportunities.
Monitor and feedback on customer account usage.
Promote customer loyalty, devising loyalty programs and assist marketing team in creating collateral.
Monitor issues raised, escalating where necessary.
Experience:
Experience in Customer Success, Account Management within a software or insurance industry.
Awareness of contractual terminology
Managing multiple suppliers and stakeholders
Understanding of software in the insurance industry
Knowledge of software development lifecycle, product lifecycle is an advantage.
Knowledge of insurance industry, broking business processes is an advantage.
Skills:
Excellent Communication
Problem Solving Skills
Translating customer needs into solutions
Time Management, with the ability to plan and prioritise.
Multi-Tasking, juggling various priorities in order to meet deadlines.
Ability to analyse, interpret and present data to stakeholders.
Good knowledge of Microsoft Suite
Understanding of Insurance software
This is an urgent vacancy.
If you are interested, then please apply quoting reference 102801