IT Support Analyst

12-month Fixed Term Contract - with possibility of extension to permanent

up to 27k

Somerset

On site 5 days per week

I am resourcing for an IT Service Desk Analyst for a client in Somerset.

This role is on site and will require office working 5 days per week.

You should ideally be someone with service desk experience, that has experience with first line support.

Although this is a 12-month fixed term, there is the possibility of this becoming a permanent role.

Benefits:

25 days holiday

Enhanced Sick Pay

Free access to Gym

Cycle to Work

Employee Assistance Program

Responsibilities:

First Line IT Support

Troubleshooting - Hardware and Software

Respond to tickets efficiently

IT administration

Monitor systems and escalate where needed

Documentation - Maintain and Develop

Update OS and Software, maintaining security

Experience:

Customer Service experience

IT Service desk experience - ticketing, troubleshooting, problem solving, escalation

Multitasking, managing multiple priorities

Microsoft Office Suite

Desirable:

ITIL certification

Microsoft 365 environment hybrid environment experience

Qualification or degree in IT, Computing, or related field.

Person Specification:

Fantastic communicator, with strong attention to detail

Curious mindset - problem solving approach

Eagerness to learn

This is an urgent vacancy, If you are interested, please apply quoting reference AR102819.

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