This position is no longer open for applications

We’re recruiting for our client Serco on behalf of UCAS for their application deadline day. You will be helping students complete their application, advising what information needs to be included, generate password resets, helping locate courses on different university websites. This is a 3 week assignment. 

Locations: Kirkby, Liverpool

Job Type: Temporary to Permanent 

Hours: 37.5 hours per week Monday to Friday, shifts between the hours of 8am – 6pm.   

What you'll need to do: 

• Provide excellent customer service to a diverse range of customers and employers.
• Be part of a team responsible for creating and working in a service delivery environment to support the delivery of excellent customer service, quality, and performance. 

What we'll need from you: 

• Customer focused and able to deal with customers compassionately.
• Resilience, and able to work in high pressured environments.
• Availability for the full duration of your assignment.
• Proficient in spoken and written English.
• Proof of your right to work in the UK.
• GCSE English and Maths at grade C or above (or the equivalent)

Essential criteria: 

• PC literate.
• Be available at short notice.
• No annual leave during the training period.