Service Advisor (BBBH23071) Aberdeen, Scotland
| Salary: | GBP29000 - GBP29000 per annum + Commission |
The Recruitment Co are currently recruiting for Permanent Service Advisors for our client based in Aberdeen to start immediately.
Pay rate: £29,000 Per Annual and OTE up to £40,000
Location: Aberdeen
Hours: Monday - Friday 8am - 6pm, 1 in 4 Saturdays 8am - 1pm
Job Duties
- Meeting and Greeting customers
- Handle inbound and outbound bookings for service and vehicle repairs
- Agree and fulfil a contact plan with every customer to keep them informed throughout the day of the progress of their vehicle, utilising phone, text and email facilities
- Provide a thorough and accurate explanation of all additional work recommended and accurate solutions
- Liaising with workshop and bodyshop to progress work through the system
- Handling customer feedback and complaints and ensuring them we can solve any issue
- Maintaining customer database and records accurately
What we are looking for
- Current experience working as a Service Advisor or experience working in a similar role
- Exceptional customer service skills
- Target driven
- Excellent communication skills and warm telephone manner
- Ability to multi-task within a busy environment
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
- Computer literate
Benefits:
- Employee discounts and Lease car options
- 30 days holiday plus additional for long service
- Life Assurance
- Training and development opportunities
Click apply now and we’ll be in touch to discuss this excellent opportunity!
CPDUNDEE