Service Desk System Technician (Softworld_233346) Tampa, Florida
Service Desk System Technician
Coalition Support Service Desk System Technician - Secret - Tampa, FL
This position is high visibility and responsible for providing Tier 0, 1, and eventually higher tiered systems support, incidence response, and escalation supporting the US BICES-X Coalition Support Service Desk. In addition, position requires attention to detail and ability to adapt to changing environment.
Responsibilities:
- Manages the functionality and efficiency of a group of computers running on one or more operating systems.
- Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
- Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Provides troubleshooting and support.
- Assists in the administration of e-mail systems.
- Provides phone and help-desk support for local and off-site users.
- Analyzes customer needs to determine functional and cross-functional requirements.
- Maintains current knowledge of relevant technologies as assigned.
- Maintains the integrity and security of servers and systems.
- Sets up administrator and service accounts.
- Maintains system documentation.
- Interacts with users and evaluates vendor products.
- Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery.
- Develops and monitors policies and standards for allocation related to the use of computing resources.
- May program in an administrative language.
- Develops and implements testing strategies and document results.
- Provides advice and training to end-users.
**Shift work required**
Qualifications:
Required Qualifications:
- 5+ years of experience required.
- Must possess and maintain a Secret Clearance
- AA degree required
- IAT Level 2 or higher certification required.
- Experience with IT Service Management (ITSM), Tier 0-3 ticket escalation and notification procedures.
- Shift Work required
Preferred Qualifications:
- Experience with Installing, configuring, and upgrading computer hardware and software.
- Experience with user, administrative and service account creation and management
- Experience with direct customer support for both internal and external customers.
- Experience with Group Policy, and Windows PowerShell
- Experience with Multiple OS and Scripting Languages
- Experience with the principles, methods, and techniques used in Microsoft Server 2008, 2012, AND 2016 administration, troubleshooting and support.
- Experience with implementing and maintaining systems documentation.
- Experience with developing training for both internal and external customers.
- Microsoft MCSA or MCSE Certification
- Experience with Customer Support and Incident Management
- PowerShell Experience
THIRD PARTY AGENCIES, SUBCONTRACTORS, AND RECRUITERS NEED NOT APPLY. Applicants received from firms will not be considered. Subcontracting is not available for this position.