This position is no longer open for applications

We are currently recruiting on behalf of United Utilities for a Customer Advisor Advanced to join one of their teams within the Developer Services and Metering department on a 6-month contract basis initially. The role is based at their fantastic head office in Great Sankey, Warrington where successful candidates will have access to a variety of onsite facilities including free parking, on-site gym, restaurant and coffee shop. There is also a free shuttle bus running from the town centre of Warrington.

Job Purpose
The Customer Advisor Advanced role within the Developer Services and Metering team is a wide-ranging role supporting a number of activities including mailbox management, ownership of customer and developer queries, tracking of new connections and back office administrative support for the wider team.

Job Accountabilities

• Dealing with telephone queries from customers regarding water connections
• Proactive outbound calls and SMS to customers
• Processing of wastewater applications and booking jobs for engineers
• Updating SAP and INS systems with customer information and producing accurate resolutions
• Dealing with written & verbal complaints
• Adherence to all business key performance indicators
• Resolution of metering exceptions

Knowledge and Skills

• Excellent experience in a customer facing organisation
• Extensive knowledge of all Microsoft office applications
• Ability to deal with customer queries over the phone
• Good communication and organisation skills
• Experience of working with contract partners
• Previous experience of working in a construction environment with knowledge of how the development industry operates would be an advantage.

Additional Information

This role will be working Monday – Friday 37 hours per week between 8am and 6pm

More information about the Developer Services team can be found on the below link: https://www.unitedutilities.com/builders-developers/

PLEASE NOTE: Should your application be successful, and you are offered the role, a number of pre-employment checks need to be carried out before your appointment can be confirmed. Any assignment offer with our client will be subject to a satisfactory checking report from Disclosure Barring Service and a credit check.

This temporary vacancy is being advertised by Rullion Ltd

Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands, to SMEs and start-ups. As a family-owned business, Rullion’s approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.

Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.

We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. MMagee