Customer Service Administrator (JN -072024-60411) Grimsby, England
| Salary: | GBP14.32 - GBP14.32 per hour |
Stafforce are recruiting for a Customer Service Support role at Sofina Foods (Youngs Seafood), based in Grimsby for maternity cover on a 39 weeks fixed term contract.
Hours; Monday- Friday 8.45am-5pm
Payrate; £14.32 p/h
The role;
Key responsibilities for the Customer Service Administrator role are below;
• Management of customer orders
• Primary point of contact for dedicated retail supply chain contacts
• Build relationship with retailers.
• Interpret customer intelligence to maintain best possible forecast
• Forecast 13 week short term forecast on Sofco (Forecasting system)
• Monthly forecast meeting
• Review forecast accuracy & sales variance and take actions for improvements.
• Manage promotional activity planning, confirmations, phasing, conformance & performance to maximise the promotion.
• Work with retailers to achieve a collaborative forecast
• Daily service reporting external & internal
• Weekly Service reporting
• Problem solving to find root cause
• Liaising with factory planner to maximise customer service
Skills and Experience required;
• Analytical
• Microsoft advanced
• SAP knowledge would be an advantage
• Attention to detail
• Work on own initiative and collaborate as a team
• Understanding of supply chains within an FMCG environment
• Maximise consistent customer service to 98.5%
• Maximise In Store availability to 99%
• Improve forecast accuracy
• Balance between customer and business expectations
• Establish credibility with stakeholders
Why work for Stafforce?
- Great friendly and welcoming working environment
- Training opportunities and career progression
- Ongoing assignments
- STAFFORCE Navigate + App:
- Shopping discounts.
- Discounted Gym membership.
- 24/7 GP service.
- Health & Wellbeing support.
- On-line access to payslips and pension information.
Ref- S26