Stafforce are recruiting for a Demand Planning and Customer Service Support role at Sofina Foods (Youngs Seafood), based in Grimsby for maternity cover on a 39 weeks fixed term contract.

Hours; Monday- Friday 8.45am-5pm

Pay rate; £14.32 p/h

The role;

Key responsibilities for the Customer Demand Analyst role are below;

• deliver exceptional service to specific frozen retail customers
• Managing the timely and accurate processing of orders
• liaise with retailer supply chain contacts and internal business managers
• Primary daily point of contact for retailer supply chain contacts and internal business managers
• interpret customer intelligence to provide the best possible view of the short term future sales
• Support excellent service through proactive problem solving and by identifying opportunities for improvement.
• Interpret customer intelligence to provide the best possible view of short term future sales
• Forecast 13 week short term forecast on Sofco.
• Daily service reporting, Weekly service reporting and Monthly forecast meeting
• Review forecast accuracy and sales variance and take actions to improve
• Manage promotional activity planning , confirmations, phasing, conformance and performance to maximise the promotion.

Skills and Experience required;

• Analytical
• Microsoft advanced
• SAP knowledge would be an advantage
• Attention to detail
• Work on own initiative and collaborate as a team
• Understanding of supply chains within an FMCG environment
• Maximise consistant customer service to 98.5%
• Maximise in store availability to 98.5%
• Improve forecast accuracy

Why work for Stafforce?

• Great friendly and welcoming working environment
• Training opportunities and career progression
• Ongoing assignments
• STAFFORCE Navigate + App:
• Shopping discounts.
• Discounted Gym membership.
• 24/7 GP service.
• Health & Wellbeing support.
• On-line access to payslips and pension information.

Ref- S26