Immediate Start - Customer Service Advisor - £9.50 PHR (incustser) Birkenhead, England
| Salary: | GBP9.5 - GBP9.5 per hour |
Position: Inbound Call Centre Representative
Location: Wirral
Hours: Between 8am-9pm Monday-Sunday (40 Hours per week any 5 out of 7 days)
Salary: £9.50 PER HOUR - Weekly Pay
Do you have a background in Customer Service, Hospitality, Retail or Office work? We have ongoing customer service work starting next week.
Duties
- Ability to deal with challenging customers
- Ability to train on multiple campaigns
- Ability to show empathy when necessary
- Ability to problem solve in a high volume call environment
- Demonstrates a high standard of dexterity in all areas of keyboard use
- Demonstrates good logical thought process
- Ability to respond to, and, takes action regarding customer complaints
- Ability to balance the needs of the customer within the capacity of the account whilst recognising the need to escalate when immediate query resolution is not possible
Skills
- Excellent telephone manner and clear verbal communication skills
- Call Centre/ Retail Customer Service experience preferred
- Customer Focused, offering a friendly, polite and empathetic tone
- Committed to delivery of a consistently high quality of customer service
- Ability to communicate in a clear and effective manner via different methods
- Excellent listening and questioning skills
- Excellent conflict management skills and objection handling techniques
- Confident personality and skill in striking rapport with the customer
- Basic level of keyboard competence and computer literacy
- Enjoy working within pressurised, target driven team
- Self-motivated with an aptitude for maintaining enthusiasm and focus within a routine environment
Please call Beth or Jon for more information on 0151 203 1757 you can also register your interest through our website www.hrgo.co.uk/register