At Stafforce, client relationships are our top priority. We’re looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be proficient with audits, spreadsheets, and other productivity software. Apply today and help us build meaningful, long-lasting relationships that move our business forward.

Objectives of this role

• Serve as the main point of contact in all matters related to client concerns and recruitment needs
• Build and strengthen client relationships to achieve long-term partnerships 
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with our sales team to develop strategic marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our service offerings to better up-sell and cross-sell to clients

Responsibilities

• Handle inquiries and requests from clients and address their recruitment needs
• Stay on top of accounts, making sure we maintain high levels of satisfaction and fulfil all their requirements
• Meet regularly with clients to discuss progress and any future planned requirements
• Generate progress reports for clients and senior leaders within the organisation
• Identify up-sell, cross-sell, and communicate with the sales team regularly
• Do payroll for our workers making sure to keep to key deadlines

Required skills and qualifications

• Experience in a sales or customer account management position
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills 
• Excellent organisational skills and attention to detail

Preferred skills and qualifications

• Proven track record of meeting or exceeding KPIs and receiving positive customer feedback
• Proficiency with CRM systems

Reference: S09