Job description

Salary from £25,300.

Hours: Monday to Friday 9-hour day between the hours of 07:30 - 18:00 aka 42.5 hours per week, plus rotational Saturdays paid as overtime (08:00- 12:00)

Key Responsibilities: As a Service Reception & Administrator, you will play a crucial role in ensuring the seamless operation of our HGV service department, adhering to  company standards, the commercial vehicle industry, and DAF dealer standards.

Your responsibilities will include:

· Maintain accurate service department records and systems.

· Maintain the interface between dealership systems and those of the manufacturer/distributor.

· Conduct all transactions with precision and maintain clear records.

· Uphold a consistently professional and courteous welcome for all visitors.

· Record and pass messages promptly and accurately to relevant personnel.

· Ensure efficient telephone connections, considering busy times and ongoing meetings.

· Enhance the reputation of the company during interactions with others.

· File completed invoiced job card histories and conduct annual archiving of job cards.

· Maintaining order numbers, and invoicing retail customers when required

· Liasing with clients face to face, via email and telephone

· Reviewing booking availability, booking in vehicles and accurately documenting booking based on customer requirements and documenting relevant recorded information.

· Responsible for raising defect related estimates.

Interaction and Reporting: Service Reception Manager

Relationships With: Customers, Service Reception Team and Manager, Workshop team and management, Service Manager, Dealership Accountant, After Sales Manager, Parts Staff, other company teams when required

Qualifications, Training, and Experience:

· Impeccable standards of personal grooming and cleanliness.

· Articulate and clearly spoken.

· Experience in DAF and dealership administration systems and paperwork handling (desirable not essential)

· Knowledge of manufacturer’s policies, paperwork, and documentation systems. (desirable not essential)

· Calm and organised approach to problem-solving in a pressurised service environment. (desirable not essential)

· Numerate and literate at a level commensurate with the duties.

· Display a friendly yet businesslike approach to visitors.

· Strong interpersonal skills and Team player

· Excellent telephony skills