Claims Administrator (JA221123224045) Slough, England
| Salary: | GBP11.28 - GBP11.28 per hour + Initial 3 month contract, Monday-Friday |
Claims Administrator
GI Group is now recruiting on behalf of a global leader in the logistics industry and are currently looking for full-time Claims Administrators for a local courier company based in Slough. This is an initial 3 month Contract position that can lead into a permanent position.
Salary & Benefits
• Monday-Friday 09:00-17:30
• Pay: £11.28 per hour
• Free Parking
• On site Canteen
• Weekly pay
You will be required to Investigate Customer claims for lost or damaged parcels and where applicable to either decline or agree a financial settlement within company guidelines.
Key Responsibilities
• Monitoring respective locations and accounts to ensure that all claims are processed within specified timescales
• Liaising with customers by phone to obtain claim details
• Investigating claim thoroughly determining liability within the company’s terms and conditions of carriage ensure accurate settlement of customer claims.
• Liaising with all relevant internal departments
• Recovering costs from Insurers/third parties where applicable
• Generation and issuing of claims correspondence and reports
• Complete daily and weekly log sheet of work processed
• Replying to daily emails
• Adhoc duties when required
Skills Required
• Good organisation skills
• Highly self-motivated
• Good time keeping
• Good standard of written English
• Good telephone communication
• Ability to work under pressure
• Ideally previous experience within a Claims/Complaint based position
**Please note 2-year history referencing & DBS (Disclosure & Barring Service) shall be applied once successful **