Site Reliability Engineer (RMM)

Milton Keynes – Hybrid (can be based in London)

£45,000 - £55,000 with excellent benefits and 10% bonus

Do you have experience with SolarWinds? If you have been the admin or part of the admin for SolarWinds, have strong working knowledge of it, or have worked for an MSP offering SolarWinds, we want to hear from you!

Our client is a multiple award-winning IT Cloud & Managed Services partner, run and privately owned by technologists at its very core; If you want to develop your career with a progressive company within the Private/Hybrid cloud space, this could be a great role for you!

As Site Reliability Engineer, you will be responsible for ensuring that the engineering teams can accurately and consistently monitor, manage and maintain every aspect of the platform.

Global Multi-Tenanted Cloud Solutions

• MaaS
• IaaS platform
• DRaaS platform
• BaaS platform
• STaaS / FaaS platform
• Security

Key responsibilities:

• Responsible for the Tech Services stack. Ensuring it is stable, up to date, available and ready for consumption.
• Act as a key stakeholder in site reliability, supporting the SMEs to ensure full stack visibility.
• Act as a key stakeholder for Business and Service continuity. Ensuring that any risks are assessed, raised and addressed.
• Actively monitor the support queues, completing initial incident triage and troubleshooting.
• Ensure documentation is kept up to date and accurate.
• Work with the Security & SRE Team Lead and SMEs to ensure SLAs are not breached.
• Liaise with project management teams to ensure any project participation is on track and actions are accurate.
• Collaborate with customers and other teams via email, phone, virtual and face to face meetings as required.

Skills and experience

• A good understanding of monitoring systems and associated mechanisms
  • Solarwinds experience is mandatory
  • The ability to manage all device types in Solarwinds, Network, Server, Storage etc.
  • To be comfortable with producing dashboards in working sessions with users
  • Using the inbuilt reporting functionality to fit client needs
  • Using SolarWinds to troubleshoot issues with devices and with SolarWinds itself
• Scripting andAPI knowledge is a‘nice tohave’
  • Powershell, API usage
  • MSSQL, Python, Ansible
• An understanding and appreciation of cloud platforms from a holistic view
• An understanding of all layers of the infrastructure stack
  • Compute, storage, networking, virtualisation
• Experience working for a CSP, MSP, or multi-tenanted enterprise is beneficial
• Experience working incident, problem, requests and changes within ITSM
• An appreciation of the DevOps methodologies