This position is no longer open for applications

Line Up Aviation are seeking applicants for a permanent Customer Service Executive opportunity near Hersham, Surrey.

We are recruiting to replace an employee’s internal promotion.

The successful candidate will deliver an outstanding service to the assigned customer portfolio at every stage of the order.

Main Customer Service Executive responsibilities:

• Daily management of the assigned customers’ orderbook, cooperating with the Sales team by monitoring orders and by verifying deliveries, according to the targets assigned by the Customer Service Leader.
• Build a sustainable relationship with the customer, providing all the necessary information about both the product and the orders/contracts, including possible updates, but also offer the proper support and ensuring resolution to customers’ complaints.
• Proactively handle customers ’complaints by communicating with the Customer Service Leader and other departments’ staff (Quality & Compliance, Finance, Operations, etc.)
• Ensure daily communication with the Sales team so that the commercial strategy between Sales and Customer Service is aligned.
• Providing support to the Sales team in terms of loading data into SAP when released by Customer Care UK Team Leader.

Ideal Candidate Profile:

• Advanced knowledge of MS Office suite, Excel in particular
• Proficiency in SAP
• GCSE education including Maths and English or equivalent. Further education would be advantageous
• Previous experience in an office based customer service & administration role
• Strong communication and people skills
• Strong problem-solving skills
• Proactivity and Multi-tasking abilities
• Team worker, working towards a common goal
• Fluency in English, both written and spoken
• A second language would be beneficial but not essential

Additional Information:

• Salary c. £24,000 dependent on experience
• Hybrid working available (3 days in the office, 2 days at home)
• Free onsite parking and excellent public transport links
• Attractive benefits package

If you are interested in applying for this position and you meet the requirements, please apply immediately.

Line Up Aviation is a specialist aviation and aerospace recruitment company that has been operating all over the world for more than 30 years. We work with some of the industry's best-known companies and pride ourselves with working to the highest standard of service supported by an ingrained culture of honesty and integrity.

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