This position is no longer open for applications

Customer Service Advisor
Newcastle City Centre
Full time + perm

£20,500

Are you passionate about providing world class customer service? Do you enjoy helping others and resolving their problems? Want a challenge you can get your teeth stuck into?

We are recruiting for Customer Service Advisors for a leading financial services client in the heart of Newcastle. If you have a confident yet empathetic approach, then this role is for you!

What will you be doing?
• Gathering information regarding Insurance claims
• Reviewing and chasing documentation
• Interviewing claimants to evaluate low-value claims
• Assisting with enquiries via inbound calls and emails
• Directing more complex matters to colleagues as necessary
• Liaising internally and externally for various bits of information
• You will receive full training, with the support and tools required to be successful

The benefits:
• Permanent contracts working 36 hours
• Discount cards & reduced cost insurance products
• Great Newcastle city centre location & hybrid working options after 6 months
• Contributory pension scheme
• Great career path with progression opportunities
• Access to amazing saving plans
• Generous holiday allowance and option to buy or sell more
• And lots more…
You must have the ability to work under pressure, communicate well at all levels and have great IT skills to be successful in this role!

Please note successful candidates must be must be able to pass a disclosure, credit check and reference check as part of the recruitment process.

Sounds like the perfect opportunity? – Please APPLY NOW!