Lettings Administrator (0272) Wakefield, England
| Salary: | GBP25000 - GBP25000 per annum + additional benefits |
Lettings Administrator
Wakefield
£25,000
Monday – Friday 9am – 5:30pm + 1 in 6 Saturdays 9am – 2pm
My client, an independent agent in Wakefield, are recruiting a Tenancy Administrator to join their team. You will manage all aspects of Tenancy for a portfolio and act as liaison between tenants and landlords.
You will ensure that every application is moved in successfully with every detail administered in a compliant and legal manner in accordance with the in-house processes. You will keep tenants and landlords informed of the progress throughout the process so that dates and deadlines can be met and client retention is guaranteed.
Responsibilities:
• Deal with all Tenancy Administration and Maintenance matters
• Administer Renewals, Inspections, Vacates to company standards
• Ensure tenancies are up to date with relevant documentation signed & filed
• Serve notices for section 8, 21 & 13 in a compliant manner
• Deal with LL and Tenant enquiries
• Deposit negotiations and returns
• Arrange and administer tenancy terminations
• Conduct mid term inspection reports
• Chase arrears and collect payments
• Action and resolve maintenance calls received within company timescales
• Provide advice to Landlord in accordance with tenant and landlord obligations
• Appoint contractors to carry out works using registered contractors
• Inform tenants of their obligations
• Report all anomalies to client and resolve as necessary
• Ensure diary actions are complete with no carry over each day
• Positive client liaison at all times and deliver updates as necessary
• Arrange inspections periodically as required and at checkout
• Deal with tenancy and neighbour disputes
• Alert Landlords of any arrears
• Record every conversation in our CRM system
• Deliver all messages to colleagues clearly and accurately through our CRM system
• Manage Utility notifications
• Conduct deposit disputes
• Take payments and record as necessary
• Ensure contractors respond quickly with quotations and carrying out work
• Follow up every job to ensure satisfactory completion of works
• Ensure adequate contractors are set up on the system
Requirements:
• Positive communication
• Impress every customer
• ARLA qualified (or working towards level 3) Training support will be provided.
• Understand tenancy agreement terms and obligations
• Customer focused
• Attention to detail
Wakefield
£25,000
Monday – Friday 9am – 5:30pm + 1 in 6 Saturdays 9am – 2pm
My client, an independent agent in Wakefield, are recruiting a Tenancy Administrator to join their team. You will manage all aspects of Tenancy for a portfolio and act as liaison between tenants and landlords.
You will ensure that every application is moved in successfully with every detail administered in a compliant and legal manner in accordance with the in-house processes. You will keep tenants and landlords informed of the progress throughout the process so that dates and deadlines can be met and client retention is guaranteed.
Responsibilities:
• Deal with all Tenancy Administration and Maintenance matters
• Administer Renewals, Inspections, Vacates to company standards
• Ensure tenancies are up to date with relevant documentation signed & filed
• Serve notices for section 8, 21 & 13 in a compliant manner
• Deal with LL and Tenant enquiries
• Deposit negotiations and returns
• Arrange and administer tenancy terminations
• Conduct mid term inspection reports
• Chase arrears and collect payments
• Action and resolve maintenance calls received within company timescales
• Provide advice to Landlord in accordance with tenant and landlord obligations
• Appoint contractors to carry out works using registered contractors
• Inform tenants of their obligations
• Report all anomalies to client and resolve as necessary
• Ensure diary actions are complete with no carry over each day
• Positive client liaison at all times and deliver updates as necessary
• Arrange inspections periodically as required and at checkout
• Deal with tenancy and neighbour disputes
• Alert Landlords of any arrears
• Record every conversation in our CRM system
• Deliver all messages to colleagues clearly and accurately through our CRM system
• Manage Utility notifications
• Conduct deposit disputes
• Take payments and record as necessary
• Ensure contractors respond quickly with quotations and carrying out work
• Follow up every job to ensure satisfactory completion of works
• Ensure adequate contractors are set up on the system
Requirements:
• Positive communication
• Impress every customer
• ARLA qualified (or working towards level 3) Training support will be provided.
• Understand tenancy agreement terms and obligations
• Customer focused
• Attention to detail