Customer Service Coordinator

Salary circa £27,000 per annum

Leeds

Monday to Friday 37.5 hours per week - Hybrid - 4 days in the office & 1 day from home

Permanent

Our prestigious Global manufacturing client based in Leeds, are looking to recruit a permanent Customer Service Coordinator.

Customer Service Coordinator Role:

Processing and managing Customer orders from placement though to delivery.

Customer Service Coordinator responsibilities:

• Accurately process customer orders, with relevant quantities, prices and charges
• Manage orders to meet Customer’s known requirements, to ensure orders are despatched on time and in full
• Manage Customer expectations in a pro-active manner via telephone/email, assisting with their queries through to resolution
• Ensure customer queries/concerns/complaints are answered and logged where appropriate in the relevant databases
• To ensure that all procedures are met, relevant correspondence and documentation is filed appropriately and databases maintained 

Customer Service Coordinator requirements:

• Previous experience working within in a busy Customer Service environment is essential
• Order processing experience
• Account management experience
• Experience of using SAP or an equivalent ERP system
• Excellent attention to detail

Please apply in the first instance with a copy of your CV.

R43