Customer Service Team Leader

Salary circa £35,000 - £38,000 per annum

Leeds

Monday to Friday 37.5 hours per week - Hybrid - 4 days in the office and 1 day from home

Permanent

Our prestigious Global manufacturing client based in Leeds, is looking to recruit a permanent Customer Service Team Leader.

Customer Service Coordinator Role:

To provide and support the delivery of a Customer Service function which exceeds the needs / expectations of our clients external customers and internal Sales team.

Providing support to a team of Customer Service Coordinators who are capable of delivering the functions mission and maintain high attainment rates for functional KPI's.

Customer Service Team Leader responsibilities:

• Monitor and report the Customer Service Teams performance to ensure objectives and KPI's are achieved whilst maintaining appropriate standards of professional behaviour are adhered to
• Establish working relationships with key external customer's, internal & external stakeholders and internal Sales Managers to define and understand their needs and work to help realise them
• To ensure the functional processes and the application of them minimise the non-value activities of Goods Returns, Credit Notes, Pricing Queries and Concerns Management
• The recruitment, selection and induction of appropriate personnel to the team to ensure the function maintains the appropriate levels of stable versus turning resources
• Ensure the smooth running of the day to day function so that customer's orders are managed efficiently and accurately

Customer Service Team Leader requirements:

• Previous managerial Customer Service experience is essential
• Order processing / management experience
• The ability to work with colleagues and customers at all levels to meet requirements
• Ability to establish clear expectations supporting employee engagement and motivation with high levels of emotional intelligence to provide support and coaching to the team
• Experience of using SAP or an equivalent ERP system

Please apply in the first instance with a copy of your CV.

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