Quality and Standards Officer (FS10583) Aylesbury, England
Overview
Are you looking to progress your career in Registration? If so, this exciting opportunity could be of interest to you.
About us
The Buckinghamshire Registration Service registers all life events that occur in Buckinghamshire including births, deaths and marriages. We have two main offices, one in County Hall in Aylesbury and the other in Beaconsfield Old Town. We also have smaller outstations based in High Wycombe Library, Amersham Library and Buckingham Library.
About the role
Buckinghamshire County Council is seeking an experienced Registration professional to support the Registration Service Management Team in running the day to day operation of its high performing Registration Service. The successful candidate will be a statutory post-holder based in Aylesbury Register Office and will hold the position of Quality and Standards Officer. They will also be responsible for ensuring the busy office runs smoothly on a daily basis and be part of the wider management team.
This vacancy has arisen due to a service redesign and the Quality and Standards Officer will join the service at an exciting time, where changes are being made to how the service operates, as well as important legislative changes which will need to be implemented over the coming years.
The role also has responsibility for identifying staff training needs and planning and implementing these including monitoring staff through technical assessments. Managing staff diaries and arranging urgent office cover will be required as well as undertaking the checking of registrations and quarterly copies. There will be responsibility for managing a small team of staff and arranging staff rotas for some ceremonies.
The role will also include all aspects of registration including registering births and deaths, undertaking legal preliminaries for marriage and civil partnership and conducting and register ceremonies.
About you
You will have current experience of working in a busy Registration office and be experienced in all duties across the service. You will be experienced in providing technical support and guidance, and acting as the technical decision maker.
Previous supervisory experience is preferred but good organisational and communication skills and a meticulous attention to detail are essential. You will already be a confident Registrar who works proactively and promotes the values of excellent customer service and is keen to ensure high standards and quality in all registrations. You will need to be forward thinking, customer focussed, flexible and able to work under pressure in order to meet deadlines. You will have a thorough understanding of the sensitive and confidential nature of the service.
Other information
Whilst Aylesbury will be your base office you will also work in other offices including Beaconsfield, High Wycombe, Buckingham and Amersham. You will also be included on an out-of-hours list for religious death registrations.
Interview Date: Tuesday 22 October 2019 at Aylesbury Register Office, County Hall, Aylesbury.
For an informal discussion about this post please call Karen Collins on 01296 387371 or email: kacollins@buckscc.gov.uk
Our values
Ambitious. Accountable. Caring. Collaborative.
Our values are what make our culture at BCC unique and we expect all our people to live them in their approach. Ambitious. We want people with a strong desire and determination to succeed. Accountable. Our people take pride in owning actions and decisions.
It’s all about using our resources wisely and recognising that the public money we use is all going towards a better future. Caring. We’re people, working for people. Being caring, kind and supportive is intrinsic. Collaborative. Working in a team, sharing ideas and knowledge only means positive things. By creating more effective solutions together, we are able to deliver better outcomes to the county as a whole.
We recognise and reward you
Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements.
We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme with an employer contribution of 26%. We also offer a salary sacrifice personal car lease scheme and the opportunity to gain membership to Costco.
We have discounted gym memberships, Travel discounts with Arriva and Chiltern Railways and much more.