• Do you have a formal tertiary IT related qualification, or relevant industry expertise?
• Can you provide excellent client support, and are comfortable providing face-to-face support?
• Are you experienced in providing audio-visual (AV) support to a small or medium sized organization?

Mō Te Herenga Waka - About Our University

Te Herenga Waka - Victoria University of Wellington is a global-civic university with our marae at our heart. This iho draws off our heritage and is further defined by our tūrangawaewae, in particular Wellington, Aotearoa, and the Asia-Pacific, all of which are expressed in our position as Aotearoa New Zealand's globally ranked capital city university.

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting a Desktop/Client Services IT Technician to join our IT Team at Te Wāhanga Waihanga-Hoahoa - Faculty of Architecture and Design Innovation on a permanent, full-time basis. The team is responsible for operational client support to our staff and students, for the Faculty’s fleet of Windows CAD/Design specialist workstations and associated IT/AV technology support.

Key responsibilities:

• Provision of helpdesk and desktop support to our staff and students. Support is person-to-person desk-side within staff offices and our student teaching and learning spaces, including architectural/design studios, computer labs, and workshops.
• Operational support of teaching spaces and associated IT and audio-visual (AV) presentation equipment within our seminar rooms, lecture theatres and teaching studios, and support of events and outreach activities.

Ō pūmanawa - About you

You will:

• Ideally have a formal tertiary IT related qualification, or relevant industry experience, providing desktop client support to a medium to large sized organisation.
• Be able to provide excellent client support, and comfortable working deskside in the client premises providing face-to-face support.
• Ideally have had previous experience providing audio-visual (AV) support to a small to medium sized organization.

Ētahi kōrero hai āwhina i a koe - Why you should join our team

We have a small team of four IT staff, supporting nearly 1,000 Windows desktop computers at our Faculty, ranging from standard office computers and laptops to highly specialised CAD/Design workstations. The team being part of Te Wāhanga Waihanga-Hoahoa - Faculty of Architecture and Design Innovation is situated at the Te Aro campus. This is a vibrant downtown campus in the heart of the Cuba street district. The team work closely together enabling cross support for critical teaching operations and projects and are part of a broader technical support team within the Faculty.

There are many benefits to working at Te Herenga Waka - Victoria University of Wellington, including being part of New Zealand’s top research university.

Role Description - Click here to see further information, including salary

Close Date for Vacancy: 03 October 2024. We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications from recruitment agencies are not accepted.

Contact Details for Vacancy: If you have any questions regarding this role please get in touch with Mark Shaw (mark.shaw@vuw.ac.nz). But applicants should follow all steps listed below.

Important - Application Steps and information

Download and complete the University Application Form (Desktop/Client Services IT Technician, #1949). Then, please combine your cover letter, CV, and the University Application Form into a single file (preferably in pdf format). Click Apply and follow the process to enter your contact details and attach your combined file (CV, cover letter, and the University application form) using the “CV/Resume” button.

If you are unable to combine your documents or have further supporting documents, please email these to erecruit@vuw.ac.nz stating the reference number and position title from the advert in the subject line.