English Technical Support Athens (77132) Athens, Greece
Location: Athens, Greece
Our Client established since 1989, the very first company to introduce contact centre outsourcing provision in Greece and by far the largest in the local market. It started becoming a major Multilingual destination for Europe, the Middle East and Africa, serving currently over 130 countries
Benefits:
Bonus
Relocation package: Flight ticket given (within UE), taxi from airport, 2 weeks hotel accommodation (breakfast included)
The Role:
Receive inbound calls, E mails and Chats from consumers requiring product support
Maintain, analyse, troubleshoot and attempt repair of all products
Investigate issues and solve problems; performing root cause analysis in effort to provide permanent resolutions
What we are looking for
Technical Support Representatives will provide technical and network problem resolution to customers by performing some relevant questions, while guiding users through step-by-step solutions.
Clear communication and soft skills (written + verbal)
Strong tech skills and familiarity with new technologies
Capability of handling demanding clients and stressful situations
Readiness to work in a fast paced environment
Demonstrate an efficient communication and politeness during the call
Effective listening skills
Knowledge Retention + Attention to Detail
Fluent Slovakian
Fluent English
Please email CV for immediate telephone interview: dc@headhuntinternational.com
Our Client established since 1989, the very first company to introduce contact centre outsourcing provision in Greece and by far the largest in the local market. It started becoming a major Multilingual destination for Europe, the Middle East and Africa, serving currently over 130 countries
Benefits:
Bonus
Relocation package: Flight ticket given (within UE), taxi from airport, 2 weeks hotel accommodation (breakfast included)
The Role:
Receive inbound calls, E mails and Chats from consumers requiring product support
Maintain, analyse, troubleshoot and attempt repair of all products
Investigate issues and solve problems; performing root cause analysis in effort to provide permanent resolutions
What we are looking for
Technical Support Representatives will provide technical and network problem resolution to customers by performing some relevant questions, while guiding users through step-by-step solutions.
Clear communication and soft skills (written + verbal)
Strong tech skills and familiarity with new technologies
Capability of handling demanding clients and stressful situations
Readiness to work in a fast paced environment
Demonstrate an efficient communication and politeness during the call
Effective listening skills
Knowledge Retention + Attention to Detail
Fluent Slovakian
Fluent English
Please email CV for immediate telephone interview: dc@headhuntinternational.com