DVLA Enforcement Officer (050266) West Lothian, Scotland
| Salary: | GBP24872.4 - GBP24872.4 per annum |
Your day starts with a briefing from your manager and making sure you`ve got everything you need for the day ahead You’ll drive one of our specialist ANPR vehicles which will locate untaxed vehicles on public highways as you drive by. You will then be responsible for making sure any vehicles flagged are clamped and dealt with in the right way
Dealing with members of the public is a big part of the role, sometimes in difficult circumstances, so you must be a great communicator.
What you’ll be doing
To liaise with members of the public and give advice regarding the clamp and fines
To advise the public on payment methods and other issues regarding enforcement action taken on their vehicle
Can often work with other agencies, when required including, Police, DVLA and VOSA
Deals with enquiries from the public regarding enforcement action and ensures the relevant information packs are available
Must be flexible in their attitude to working hours, locations and must be prepared to take on other roles, temporarily, as required by the operation.
Be presentable and show high levels of personal integrity and honesty
Attends a daily briefing and collects all de-clamp information and reports relevant to the days work
Ensures all vehicles and enforcement equipment is serviceable and fit for purpose reports all faults to the Pound Manager. All relevant stationary clamps and locks are on the vehicle
Completes daily reports regarding activities, clamp loads and equipment issues
What you’ll need
Driving licence
Computer literate
Ability to communicate with the public often in difficult and demanding circumstances.
Ability to compile simple reports
Customer service