Housekeeping Assistant, Luxury Residential Property South West London, £ 28,000

The Housekeeping Assistant plays a crucial role in creating a secure and enjoyable living environment, maintaining a high standard of cleanliness and upkeep in both front and back of house areas. The primary objective is to adhere to established standards and expectations by consistently cleaning designated areas throughout the day, delivering intuitive service, cleanliness, and customer care. Personalized communication and interaction with all stakeholders are key components, aligning with agreed service standards and procedures. The aim is to provide each resident with a unique and exceptional experience, promptly addressing requests with adaptability and continuous improvement.

Key responsibilities encompass:

• Serving as a liaison for resident guests through various communication channels.
• Ensuring cleanliness pre and post resident move-in and move-out processes.
• Collaborating with team members to maintain stakeholder satisfaction.
• Upholding knowledge of the organization's vision, roots, and service standards.
• Assisting the Residential Amenities General Manager in implementing experiences.
• Safeguarding building security by ensuring prompt return of keys.
• Communicating and coordinating resident and internal inquiries with relevant departments.
• Maintaining a high-quality resident preferences database.
• Adhering to company procedures, guidelines, and quality assurance measures.
• Efficiently completing resident requests and maintaining amenity spaces.
• Negotiating alternatives for requests that require a different solution.
• Supporting the Housekeeping Services Manager in interactions with third-party service providers.
• Greeting and bidding farewell to residents and visitors to foster a warm atmosphere.
• Attending departmental training sessions as scheduled.
• Demonstrating a thorough understanding of cleaning products and their economical use.
• Responding appropriately to situations that may impact safety and well-being.
• Reporting damages, scuffs, marks, or scratches to equipment or property to the Housekeeping Services Manager.
• Taking ownership of designated areas to ensure they meet established standards.
• Performing scheduled cleaning tasks in both front and back of house areas.
• Completing daily tasks outlined in the shift task list proactively and professionally.
• Undertaking any additional duties or projects assigned by the Housekeeping Services Manager.
• Maintaining the cleanliness of welfare areas to meet set standards.
• Supporting the vision of a consistently clean and presentable environment for residents, guests, and colleagues.
• Participating in comprehensive handovers with colleagues to ensure seamless service.

Desirable skill set includes high efficiency, organisational skills, dependability, sympathy, a service-driven mindset, assertiveness, initiative, attention to detail, cultural understanding, team mentality, adaptability, eligibility to work in the UK.