Research Engagement Services provide world-class service by engaging directly with clients, prospects, and vendors to coordinate requests with our Experts. Our team has a passion for delivering exceptional client service, demonstrates strong problem-solving skills, and a willingness to learn with a high degree of ambition and drive.

Inquiry Support Contractor

Hours: Monday - Friday 08:30 - 17:00

2 days a month at their Egham head office

In the role of an Inquiry Support contractor in Research Engagement Services you will be aligned to a particular content team to support the processing and scheduling of inquiry requests. You will connect with internal stakeholders as well as external clients to ensure their inquiries are scheduled with the best suited Expert to provide the insight they need from us.

Your Responsibilities:

• Talking to internal and external stakeholders
• Processing and scheduling of inquiries and sending published research
• Provide executive level customer service
• Build strong working relationships
• Read industry research and develop understanding of complex topics

Traits Required:

• Strong problem-solving skills
• Strong time management and organizational skills
• Attention to detail
• Able to quickly learn new systems and tools
• Positive attitude towards KPIs and targets
• Strong interest in business and technology
• Willingness to learn
• Excellent written and verbal communication skills
• Ability to use English at a high business level (Speaking, reading, writing)