Helpdesk Support Officer (2478) Abingdon, England
Building and Facilities Management Helpdesk Support Officer
About Us
Join the forefront of pioneering energy research with UKAEA. We're looking for a skilled Helpdesk Support Officer to become an integral part of our Building and Facilities Management team. In this role, you'll play a crucial role in ensuring the safe, efficient, and cost-effective management of our site and the services we provide.
Key Responsibilities and Accountabilities
Operate the Helpdesk phone and email, providing knowledgeable and efficient assistance to callers.
Accurately record call details in the Spidex database, tracking progress and coordinating works with service suppliers.
Prioritize response to caller requests and ensure a positive first impression of UKAEA.
Serve as the first point of contact for the main site telephone number, processing calls promptly and professionally.
Assist the Site Manager and Service Support Manager as needed with administration duties.
Contribute to the efficient operation of the Building and Facilities Management support team.
Provide coverage for staff absences within the team.
Qualifications and Experience
Essential
Solid educational background and proficient IT skills, especially in Word and Excel, including databases.
Relevant experience in a customer service environment.
Customer-focused approach and strong organizational skills.
Excellent communication and interpersonal skills, working well within a team and with a diverse range of stakeholders.
Assertive when dealing with applicants and interfaces, ensuring prompt information exchange.
Exceptional telephone and writing skills, attentive to details and accurate record keeping.
Problem-solving ability for simple issues, seeking guidance when necessary.
What We Offer
Competitive salary and benefits package.
Opportunity to be part of a dynamic and innovative environment.
Support for professional development and career growth.
Collaborative work culture and opportunities to contribute to our mission.