Customer Support Associate (0368) Bradford, England
| Salary: | GBP25000 - GBP25397 per annum + Benefits |
Customer Support Associate
Bradford
Hybrid + free parking
£25,397 + monthly incentive sales bonus
Dog Friendly Office
You must be able to pass a credit check!
Are you a horse rider/owner or have excellent knowledge of Equestrian products? Then this may be for you ....
My Client is looking for someone who is a passionate, multitasker who can advise and guide customers over the telephone, via email, webchat or on occasion face-to-face.
Responsibilities
· Work as part of a Team in order to provide a dynamic, sensitive, fair and proactive complaints service.
· Handles complaints from receipt through to conclusion.
· To actively promote best practice and excellent customer care using various and appropriate communication methods.
· To develop and maintain effective relationships with colleagues and customers.
· Accurately record and update complaints on the relevant complaints register.
· Liaise with customers on an ongoing basis (both by phone and through written correspondence) keeping them informed of their order progress.
· Plan, organise and prioritise own workload to meet deadlines and internally agreed service levels.
· Capture root causes of complaints to enable insight into customer pain points and provide feedback to the product team of any findings, to drive improvements and complaint prevention.
· To keep up to date with consumer purchasing law or process changes.
· Support the wider customer team during peak period from customers renewals, midterm adjustments over the phone and any other administrative tasks.
· Promote, guide and offer information to prospects and existing customers on Products.
· Attracts potential customers by answering product and service questions, suggesting information about other products and services.
· Process orders, prepare correspondence and fulfil customer needs to ensure customer satisfaction.
Key Skills:
* Sales/Telesales experience essential
* In-depth knowledge of customer service principles and practices
* Excellent knowledge of equestrian products and ideally be a horse rider/owner
* Proficiency in CRM systems
* Proficiency in MS Office applications
* Product knowledge
* Excellent communication, questioning and listening skills
* A polite and friendly manner
If this role is for you please apply today so you don't miss out on this fantastic opportunity!!
Bradford
Hybrid + free parking
£25,397 + monthly incentive sales bonus
Dog Friendly Office
You must be able to pass a credit check!
Are you a horse rider/owner or have excellent knowledge of Equestrian products? Then this may be for you ....
My Client is looking for someone who is a passionate, multitasker who can advise and guide customers over the telephone, via email, webchat or on occasion face-to-face.
Responsibilities
· Work as part of a Team in order to provide a dynamic, sensitive, fair and proactive complaints service.
· Handles complaints from receipt through to conclusion.
· To actively promote best practice and excellent customer care using various and appropriate communication methods.
· To develop and maintain effective relationships with colleagues and customers.
· Accurately record and update complaints on the relevant complaints register.
· Liaise with customers on an ongoing basis (both by phone and through written correspondence) keeping them informed of their order progress.
· Plan, organise and prioritise own workload to meet deadlines and internally agreed service levels.
· Capture root causes of complaints to enable insight into customer pain points and provide feedback to the product team of any findings, to drive improvements and complaint prevention.
· To keep up to date with consumer purchasing law or process changes.
· Support the wider customer team during peak period from customers renewals, midterm adjustments over the phone and any other administrative tasks.
· Promote, guide and offer information to prospects and existing customers on Products.
· Attracts potential customers by answering product and service questions, suggesting information about other products and services.
· Process orders, prepare correspondence and fulfil customer needs to ensure customer satisfaction.
Key Skills:
* Sales/Telesales experience essential
* In-depth knowledge of customer service principles and practices
* Excellent knowledge of equestrian products and ideally be a horse rider/owner
* Proficiency in CRM systems
* Proficiency in MS Office applications
* Product knowledge
* Excellent communication, questioning and listening skills
* A polite and friendly manner
If this role is for you please apply today so you don't miss out on this fantastic opportunity!!