IT Service Desk Manager – Gloucester (on-site) - £50k - £55k

I’m seeking a dynamic and results-oriented IT Service Desk Manager, for a client based in Gloucester. In this critical role, you will oversee the daily operations of our IT Service Desk, championing improvements in processes, SLAs, and reporting to deliver an exceptional service to the business.

Benefits

• 24 days + bank holiday (increases with length of service)
• Enhanced maternity leave
• Local government pension scheme
• Purchase up to 10 days holiday
• Employee wellbeing
• Cycle to Work scheme
• Discounted gym
• Blue light discount

Responsibilities of the IT Service Desk Manager:

• Oversee the day-to-day operations of the service desk, ensuring that tickets and requests are managed in a timely manor
• Leading and managing the team, offering guidance, mentorship, development and support to deliver high level of service and customer satisfaction
• Work to improve the processes and documentation of the team, ensuring they are followed
• Provide escalated technical support
• Work with internal teams, helping to improve the service desks performance around the business.

As the IT Service Delivery Manager, you will have:

• Experience in delivering and improving SLA Metrics
• Strong management skills, helping to develop and improve members of the team
• A background in creating and embedding processes
• Excellent communication skills and an ability to deal with senior stakeholders throughout the business.
• Resided in the UK for the last 5 years (minimum)
• Full rights to live and work in the UK

If you are interested in this role or looking for something similar, please contact Alex directly on alexm@hunterselection.co.uk