Role: Roaming Engineer

Location: Slough/Harrow

Salary: 35k

This is an exciting opportunity for an IT Engineer to join a highly recognised and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first.

Our requirement is for an IT Engineer with some background in supporting infrastructures and Microsoft technologies, although induction and on-the-job training will be provided. As a IT Engineer, you will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients.

Your responsibilities will include:

• To work with our experienced team on a client site, providing support for 1st Line Issues.
• To think of solutions to common problems - a "can do" attitude.
• Provide a good level of technical expertise to all assigned customer networks.
• To use our ticket based system to manage and resolve problems
• To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager.
• Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager.
• To do complete our regular checks on our client systems

Requirements

• You need to have some entry-level experience of supporting IT in a controlled environment.
• You will be willing to work in teams to resolve common problems, and also be part of our rollout project teams.
• Microsoft Server Skills are desirable
• Professional and polished communication skills
• Experience in the education sector is desirable but not essential
• Must have a clean and valid DBS disclosure
• Keen desire to learn and expand on your existing knowledge/ skills
• Your own car

Benefits and Opportunities

We can offer you:

• An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff.
• Exceptional career development and advancement opportunities including Microsoft/Apple training
• Opportunities to gain experience in high level IT projects
• The potential to progress to the senior levels of our management team
• A remuneration scale that encourages and rewards progression and improvement
• 25 Days Holiday (loyalty service holiday scheme)
• Travel is expensed

INDIT