This position is no longer open for applications

Role: Principal Field Engineer

Salary: 55k

Location: Slough + Harrow

Benefits:

• Competitive salary and benefits package
• Opportunity to work on diverse and challenging projects
• Exposure to a variety of clients
• Chance to contribute to the company's success and growth
• Death in Service benefit
• Company Pension scheme
• 25 days annual leave (not including Bank Holidays) increasing with length of service
• SAGE Employee benefits
• SAGE Employee assistance program

Key tasks and Responsibilities:

• Varied role that encompasses visiting a variety of client sites within the portfolio of clients supporting the onsite teams.
• Providing advice and guidance on projects and future system enhancements for the benefit of the client.
• To take ownership for a group of sites within the array of clients including all technical issues on site.
• To be the escalation point for all technical issues within the client, including issues that may have been passed to the Helpdesk. Where appropriate liaise with other members of the senior team.

• Provide the highest level of technical expertise to all assigned client networks, utilising best practice.

• Whilst visiting client sites work through an agreed job/task list that the client/site would like to be addressed.
• To identify areas of Growth with client/site(s) from a Technical and Engineering front and escalate this to the account manager.
• Mentor the Network Manager and Engineers on site and assist in progressing them onto the next level of Engineer within the.

• Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience.
• To attend emergency call outs where needed, sometimes beyond the call of duty.
• To cover the absence of engineers where needed.
• Assist the Helpdesk team as required with escalated issues where you have additional knowledge of the site or product.

• Dealing with incoming issues in a professional, courteous manner.
• Taking ownership of issues/tickets and managing them in a logical and methodical manner.
• Conducting full and through diagnostics with end users to enable issue/ticket resolution.
• Keeping the Service Manager abreast of all relevant ongoing issues, and their progress, at the end of each day.
• Liaise with your sites in regard to their daily and weekly checks. Provide support as required.
• Scoping requirements for client projects. Work with Head of Technical and Account Managers to identify current setup and required goals.  Report on what has to be achieved to successfully complete the project to the client’s satisfaction.
• Be part of our Technical Advisory Group to suggest new systems and ways of implementing a standardised systems across our clients/sites.
• To lead engineering projects for client sites.
• To provide a detailed scope of works and design to client during projects, working with Head of Technical to make sure the implementation and delivery matches client requirements.
• Lead individuals or teams on site and delegate appropriate tasks to them to ensure the correct running of the project on time.
• Work with the account manager in liaising with the client to ensure all equipment is correct and that the client sees you as the face of the project.
• Ability to self-regulate.
• Any other tasks that the Technical Management Team, or the Company Directors feel are appropriate.
• This role requires travel to client sites.You will endeavour to keep travel time to a minimum and within your area. At times you may be required to work on a client site outside your area, where appropriate will provide overnight accommodation.

INDIT