IT Technician - Banbury - Onsite (AW1507) Banbury, England
| Salary: | GBP25000 - GBP30000 per annum |
Position: IT Technician
Location: Banbury
On Site: 5 days – 10am – 6pm Mon Friday & 9am – 6pm Tues – Fri (when working Sat 8am-12pm)
Salary: £25k - £30k
Benefits:
- Enrolment into the defined contribution pension scheme
- 21 days paid holiday plus Bank Holidays, rising by 1 day per year (up to a maximum of 25 days)
- Tea, coffee and lunch provided during working hours
- Free parking on site
- Access at no charge to the sporting, swimming and fitness facilities, including gym and tennis courts
- Strong, supportive staff community with a school counsellor available
- Opportunities for continuous professional development
Our Client is looking to appoint an enthusiastic colleague to join their IT Team. The role will have a primary responsibility for physical IT infrastructure and networking. In addition, the role will perform 1st line IT support for staff and students as required. This is a great opportunity for someone with existing IT infrastructure, network and support experience looking to apply their skills and further develop understanding, across a range of systems.
JOB DESCRIPTION KEY INFORMATION
Start Date: ASAP
Accountable to: Head of IT Services
Working Hours: 37.5 hours over 6 days per week, 52 weeks per year (not term-time only).
This role will require flexible working to provide IT support coverage 8:30 am - 6:00 pm daily and on Saturday mornings during term time
Job Role:
- Responsible for maintenance of the IT infrastructure e.g., network patching, resolving cabling issues, updating edge switch configuration, analysing network issues, patching servers, updating firewall configuration, configuring and testing backup and recovery systems.
- Install of new IT infrastructure e.g., wireless access points, printers, phones, switches, digital displays, door access control, new virtual server.
- Monitor the school network and firewall logs for issues and cyber security threats
- Responsible for cybersecurity of the school infrastructure
- Ability to troubleshoot network, systems and software issues from analysis through to resolution
- To diagnose and explain technical solutions in a positive way, thereby ensuring a high level of user experience
- Second line IT support, but also where required, providing first line support
- Other IT related tasks as required.
Person Specification:
Essential Criteria:
- Formal IT qualification to at least A-Level standard or equivalent experience
- 2 years' minimum experience working in infrastructure / network maintenance / IT support role
- A solution focused, can-do attitude
- Experience in providing a positive and timely user experience in response to IT issues and requests
- Strong communication and interpersonal skills
- Good understanding of core networking concepts including DHCP, VLANS, DNS
- Experience with the use, management and support of Microsoft 365 platforms
- Willingness to work out of hours when severe issues experienced or for planned outages
- To work on Saturday mornings as required Desirable Criteria: • ITIL foundation qualification
- Experience of working in an educational environment
- Experience with o Cisco Meraki network equipment o Fortinet firewalls and switching
INDIT