This position is no longer open for applications

POST TITLE: IT Field Technician 3rd Line

LOCATION: Solihull

SALARY:  £30k – 35k ( + £5,400 car allowance ) 

Benefits:

• Company pension
• Free parking
• On-site parking

Responsibilities:

• Playing a pivotal role in ongoing and future projects throughout the Trust.
• Input into the ICT Strategic Development Plan.
• Implementation of new software as per the development roadmap.
• Implementation of new hardware as per the development roadmap.
• Implementation of new service as per the development roadmap.
• Technical input into tenders/budget requirements.
• Monitor the school network and firewall logs for issues and cyber security threats.
• Responsible for the cybersecurity of the school infrastructure.
• Report to the IT Director on the progress of development.
• AD-Hoc technical escalations where required.
• AD-Hoc training to the on-site engineers.
• Covering sites in the event of staff sickness & holiday or where required.
• On-boarding of new sites, including implementation & migration of all services, files & folders & hardware.
• ITIL Service Transition
• Change Management - Manage the change management process and ensure that all stakeholders are protected from any risk that a change may create. Manage the approvals process and be responsible for all steps through to implementation.
• Asset and Configuration Management – Delegated to the Central Maintenance Engineer (CME). Responsible for maintaining the Assets and Configuration (CMDB). Including the active processes required to update devices.
• Release and deployment management
• Transition planning and support - This position is responsible for planning and managing the risks involved during any planned transition to a new service. Our team of project managers will support this position, as it covers the onboarding process of new schools joining the Trust
• Service Validation - Responsible for testing new services before release. This also includes creating and running user acceptance tests and managing the resolution of any issues these may produce.
• Evaluation – Tasked with identifying areas where the targeted process metrics are not reached, auditing processes, and performing reviews

Skills:

• Proven experience in installing, configuring, and troubleshooting Microsoft Windows Server (2016-2022)
• Installation and configuration of Windows Server roles and services (DHCP, DNS, DFS, RDS)
• Experience of Office 365 deployments, migrations, and management
• Virtualisation - Good understanding of virtualization with good experience with installing and managing Microsoft Hyper-V
• Excellent experience of PC deployment, particularly the use of the SCCM, Microsoft Deployment Toolkit and WDS to build and deploy images
• AD – installation, configuration, and management of Local and Azure Active Directory and Group Policy
• High level knowledge of Windows Operating Systems, especially Windows 10 & 11
• Networking – Ability to configure a wide range of networking hardware. Experience with HP/Aruba Provision switches is advantageous
• Experience of subnetting, VLAN design and implementation is preferable.
• Knowledge of backup solutions and the ability to implement VEEAM, Redstor and NAS devices
• Experience with web-filtering & firewall solutions is an advantage, especially Lightspeed
• Knowledge of the Sophos suite, especially anti-virus
• Experienced in the management and implementation of managed wireless solutions, especially Aruba, with the ability to configure Guest networks and 802.1x security
• ITIL Knowledge

If you are a proactive individual with a passion for IT and possess the above skills, we invite you to apply for this exciting opportunity.

Please note that the successful applicant will also be provided with a car allowance.

Job Types: Full-time, Permanent

INDIT