Role: Product Manager, IT Service Management

Location: Dublin (Hybrid)

Salary: £80,000 - £110,000

‍Profile

We are working with a company that are globally recognised in what they do and are helping millions of people around the world live a better life.

Due to continued growth in their Digital Health Technology team, they are looking to add a Product Manager who is highly experienced with ITIL practices and IT Service Management.

Using your experience and expertise with ITIL practices, the ITSM Product Manager will be instrumental in defining the strategic direction of their IT Service Management program. Focus on scale and modernization for the Corporate Infrastructure and Services Team, ensuring seamless delivery of IT services across Global Technology Services organization

Key Responsibilities

• Work with business stakeholders and technology partners to transform and evolve next level IT service management practices such as Incident, Request, Problem, Change, Release, Asset, Configuration, Service Desk and CMDB.
• Oversee the tactical and strategic direction for BMC Helix platform to maximize investment and drive organizational efficiencies
• Lead initiatives to improve and modernize ITSM Processes. Ensure adherence to ITIL best practice and industry standards
• Lead ITSM governance to drive the transformational program work, and mature the practices.
• Advocate for user experience and ensure IT services are user- friendly and meet user expectations. Incorporate a customer-first approach in all ITSM initiatives, focusing on delivering high-quality service and support
• Lead and mentor a global team of technical experts, fostering a culture of collaboration, innovation, and continuous improvement.

Essential Experience

ITIL Expertise:

• In-depth knowledge of ITIL frameworks and best practices. Certification in ITIL v3 or v4 is highly desirable.

Leadership and Management:

• Strong leadership skills with the ability to inspire and guide a team.
• Experience in managing ITSM teams and driving performance.

Change Management:

• Experience in managing change within an organization.
• Ability to lead and manage change initiatives effectively.

Communication and Interpersonal Skills:

• Excellent communication skills, both written and verbal.
• Ability to work effectively with stakeholders at all levels.

Analytical and Problem-Solving Skills:

• Strong analytical skills to assess data and drive decisions.

• Ability to quickly identify and resolve issues.

This is a great opportunity for someone to take the next step in their career with a growing company.

INDIT