This position is no longer open for applications

Inbound call Centre advisors - Tesco Mobile
On site role -Covid approved site – all safety measures in place
Are you a Customer service ambassador, who enjoys helping customers, looking for an opportunity to work for formidable high street brand? You’ll be working in a High tec air-conditioned building located on the side of the M56 motorway in Preston Brook in Runcorn
Daily you will be Delivering great customer service, in a work-hard, play-hard culture but in a relaxed, supportive and fun environment. You will start with a 2-week comprehensive training programme to provide you with all the relevant tools to perform your role. This is followed by 3-4 weeks in grad bay.
If you are immediately available, ambitious and would enjoy working in a call centre, customer focused environment and a driven working environment with exciting growth plans then this could be a great opportunity for you.
£9.30 an hour – full time role 37.5 hrs
You would be representing a global leading technology company, often new and revolutionary cutting-edge technology within the mobile phone sector. Your calls will all be inbound – answering queries from external customer regarding delivery times, Mobile phone orders, moving contracts, roaming and general enquiries
Working hours are Monday-Sunday business hours operate from 8am to 10pm Monday to Friday and reduced times at weekend. You must be flexible to work a mixture of early and late shifts 5 out of 7 days full time.
There is ongoing support in training, coaching one to one sessions and mentors there to support you through any system or process issues and guide you throughout every aspect of your role
The site is based at Preston Brook – Runcorn WA7 3QA
Person Requirements
• Answering a variety of customer calls regarding Mobile phones, services and tariffs
• Highly organized and able to manage multiple priorities.
• Good problem Solver
• Excellent track record of Excellent absence and punctuality levels in previous roles
• Able to demonstrate a friendly and personable approach to customers in a previous role
• Good understanding of DPA and building loyal customer rapport
Details of your responsibilities’
• Answering a variety of customer enquiries regarding their contract with Tesco
• Checking deliveries of phones
• Problem shooting on handsets
• Dealing with bill queries
• Multitasking between different systems to handle calls
The roles are due to start on the following start dates
1st Feb 2020
In return for a sound work ethic and an excellent attendance level at work we offer:
• Ongoing contract – temp – perm
• Full paid training for 3 weeks – then grad bay for 4
• Ongoing coaching and mentoring
• £9.30 PH
• Free shuttle bus from WARRINGTON and Runcorn to help you travel to work
• Free Parking
• A friendly team to work with
• Location – Runcorn – Cheshire WA7 3QA
• Full time
• Inbound calls - no sales
• Immediate start
• An opportunity to grow within a leading Mobile phone supplier
Please attach your CV outlining your customer care experience – and wait for the next steps
Blue Arrow Call Centre Team