This position is no longer open for applications

Job Title: Application and Systems Manager
Reports To: Director of IT
Job Location: San Diego, CA 92121
Job Type: Contract-to-Hire
Salary: $90,000 - $125,000 /annually
Work Schedule: 100% Onsite, Monday - Friday; 8 AM - 5 PM

Job Summary

The Application and Systems Manager is responsible for overseeing the management, implementation, and optimization of enterprise applications within the organization. This role involves working closely with cross-functional teams to ensure applications meet business needs, are effectively sourced, implemented, maintained, and continuously improved to support organizational goals.

Key Responsibilities
Application Management

• Oversee the full lifecycle of enterprise applications, including requirement gathering, product selection, deployment, configuration, integration, maintenance, and support.

• Lead and manage application-related projects, including upgrades, enhancements, integrations, and new implementations.

• Develop project plans, timelines, and resource allocations.

• Ensure applications comply with company policies, industry regulations, and security standards.

• Conduct regular audits and implement necessary controls.

• Interact with external auditors to provide IT and financial support as necessary.

• Manage relationships with software vendors, including negotiating contracts and ensuring service level agreements (SLAs) are met.

• Address vendor-related issues and escalations effectively.

Support & Troubleshooting

• Act as the point of contact for application-related issues.

• Collaborate with the IT Helpdesk to provide expert support and troubleshooting to minimize downtime.

• Monitor application performance and user satisfaction.

• Implement improvements to optimize performance and reliability.

• Develop and deliver training programs and documentation for end-users.

• Ensure users effectively utilize applications and provide ongoing support as needed.

• Provide technical assistance, including report writing and advanced troubleshooting.

• Work closely with business units to understand their needs and ensure applications align with business requirements.

• Facilitate communication between IT and other departments.

Qualifications
Education & Certifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• ITIL, CGEIT, PMP, or CISA certification is highly desirable.

Experience

• 5+ years of experience in IT application management or a related role.

• Proven track record of successful project management and application optimization.

• Experience with real estate applications such as MRI, AvidXchange, and RealPage (or similar) is a plus.

Skills

• Strong understanding of application lifecycle management and ITIL practices.

• Proficiency in application management tools and software.

• Excellent problem-solving skills with the ability to troubleshoot complex issues.

• Strong project management skills, including experience with project management methodologies.

• Ability to manage vendor relationships and negotiate contracts.

• Knowledge of industry regulations and security standards, including IT-related controls at a public company.