Client Services Manager (JN -042025-393284) Los Angeles, California
Salary: | USD85000 - USD100000 per year |
Responsibilities:
- Identifies potential construction opportunities through relationships with property management companies, community managers, trade partners, attorneys, and construction experts.
- Periodically checks in on ongoing projects. Keeps their thumb on the pulse of a project by communicating with the manager or board members during the course of construction to ensure our work is meeting their expectations. Assists the project team with communication and response strategies if/when problems during construction arise.
- Tracks potential construction project leads, proposals, and bids by closely monitoring and making follow-up calls to the appropriate persons or organizations.
- Tracks deadlines and monitors internal progress towards meeting submittal timelines for proposals, bids, interviews, and presentations.
- Promotes the brand by attending industry events and trade shows. Participates as a sponsor in targeted events and organizes collateral, decorations, themes, and special events.
- Participates in trade associations/industry organizations and attends regular meetings with the intent of building industry alliances, gaining industry information, and promoting the brand. Assists in planning, coordinating, and conducting presentations to homeowners association boards and property management companies.
- Uses a database to develop, maintain, and keep current a list of contacts, community managers, homeowners association boards, attorneys, experts, and other networking sources.
- Identifies opportunities, provides input, and participates with the management team to develop marketing strategies targeting new business in the areas identified for growth.
- Regularly meets with management to review activity, progress, goals and successes and set objectives.
- Annually prepares a comprehensive marketing budget and tracks actual costs throughout the year.
- Prepares proposals, PowerPoints, presentations, and other collateral as needed for potential project submittals. Ensures that material is maintained current, and that it is targeted and edited for specific use.
- Plans and organizes townhall kick-off meetings for new projects.