Customer Service + Administration Officer (BBBH8657) Tullamarine, Melbourne, Australia

Salary: AUD32 - AUD34 per hour

ABOUT THE COMPANY

TwoScots are partnering with an organisation based in the Aviation industry, who seek several customer service and administration officers to join their growing team. In this role, you will provide crucial support in a company wide transition to a new cloud based software, utilising your strong stakeholder engagement and administration skills to support the process. This is a temporary opportunity until April that offers valuable experience in a dynamic envrionment. 

CULTURE & BENEFITS:

  • Salary: $32p.h. - $34p.h. + super

  • Dynamic Workplace: Be part of a collaborative team in a modern workspace. 

  • Skill Development: Receive training on cutting-edge systems and develop expertise in customer service and administration.

RESPONSIBILITIES:

  • Onboarding Support: Ensure stakeholders are fully onboarded, including company details, vehicle information, and valid payment methods.

  • Customer Communication: Reach out to stakeholders to verify or update their information across telephone and email channels. 

  • Administrative Tasks: Manage records, log interactions and ensure all compliance is up to date. 

  • Ongoing Support: Address queries, troubleshoot issues and collaborate with internal teams to resolve challenges promptly.

  • Ad-Hoc Duties: Support additional projects and tasks as directed by the Customer Experience Manager.

SKILLS & EXPERIENCE:

  • Tech Savvy and proficient in Microsoft Office Suite (Outlook, Word, Excel).

  • Demonstrated ability to learn and navigate new management software quickly (training provided).

  • Prior experience in customer service/administration is advantageous, particularly within the Aviation or Transport industry. 

  • Excellent verbal and written communication skills.

  • Strong interpersonal and organizational abilities with keen attention to detail.

HOW TO APPLY:

If you are detail-oriented, proactive, and ready to make an impact, we encourage you to apply. Click APPLY below or contact Charlie on charlie@twoscotsrecruitment.com.au for a confidential discussion. 

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