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Alexander Mann Solutions (AMS) is the world’s leading provider of Talent Acquisition and Management Services. We deliver award-winning solutions to over 65 outsourcing clients and consulting services to hundreds more. Our Contingent Workforce Solutions (CWS) service acts as an extension of our clients’ recruitment team and provides professional interim and temporary resources.

Our client, Nationwide, is the world's largest building society as well as one of the UK's largest savings providers and a top-three provider of mortgages in the UK.

On behalf of Nationwide, AMS are looking for a number of Customer Support Advisors for a 12 Month Contract based at Optimus House, Swindon.

Nationwide aren’t like a bank. They’re not like other financial services companies. They’re a building society - and they’re building their ‘society’ with a sense of community and with a collective belief in the idea that we’re all here to help each other. That’s what Nationwide are all about and that’s what makes them different.

Who we’re looking for

If you’ve got a customer service background in retail, hospitality or a contact centre, if you’re a confident communicator and looking to take on a new challenge in an established business, there’s really no better place for you. As a Customer Support Advisor at Nationwide, you’ll be making their members’ lives easier and helping them to make the big decisions for their future.

This position sits within the general banking department, talking to our members - this could be via mobile or online banking telephone banking. You will be dealing with all current account queries - Money transfer, Visa disputes, and General Queries - anything to do with a customers current account.

What we require from the candidate;

· Experience of working within a call centre, contact centre or any customer service environment

· Excellent listening and communication skills

· Ability to show empathy, build and deepen customer relationships

· Strong team ethos and ability to work well as part of a team

Please note; This is a 35 Hour working week.

Working Hours during training period are Monday - Friday 9am – 5pm THEREAFTER shifts will be Monday to Sunday, shifts will be between the hours of 8am and 8pm, this will be a 3 week rotational basis with lates one in three weeks

What you’ll be doing

Handling a range of inbound calls, you’ll play a pivotal role when it comes to supporting our members. But, you’ll do more than just communicate; you’ll advise, dipping into your empathy, and ability to help members get the right outcome for them.

· Engaging with the clients customers responding to all enquires

· Delivering exceptional customer service on every call through interpersonal skills, building rapport and engaging with customers in a fast paced environment.

· Developing your knowledge of products and the overall market, to support customers and colleagues and have added value conversations.

Why work for Nationwide?

Nationwide is the world’s largest building society. But, however large they grow, they will never lose sight of what makes them different: their commitment to their members and to building their society in the right way. Nationwide’s goal is to be more than a business. They want to be known as an organisation that is always open, honest and trustworthy, where people are helped, supported and loyal.

The role of a Customer Support Advisor is integral to Nationwide’s business, therefore we are looking for candidates who are immediately available and are able to start in assignment quickly.

We welcome applications from all sections of the community.

Alexander Mann Solutions, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.

Alexander Mann Solutions (AMS) is the world’s leading provider of Talent Acquisition and Management Services. We deliver award-winning solutions to over 65 outsourcing clients and consulting services to hundreds more. Our Contingent Workforce Solutions (CWS) service acts as an extension of our clients’ recruitment team and provides professional interim and temporary resources.