Join our Customer Service Team!
£11.44 per hour and after 12 weeks hourly rate will rise to £12.30 per hour.
- The role is full-time (37 hour per week).
- This role is office-based role and requires you to be onsite in Wearside House, Riverside Place, Freemans Reach, Durham, DH1 1SL
We are looking for a positive, flexible, and customer-focused individual to join our busy call centre as a Customer Service Advisor.
In this role, you will be responsible for providing excellent customer service to our customers, resolving their queries in a timely and efficient manner. You will also be responsible for working with other team members to ensure that we meet our customer service goals.
The role is full-time (37 hours per week). There are part time shift options available (27.5 hours per week). Shift Pattern to cover the following working hours: 5 days out of 7, between 8am-8pm Monday- Friday and between 8am- 6pm Saturday-Sunday. Weekend working is required, and shift pattern will be discussed during your video interview.
What we offer:
As a valued employee of the Manpower, you’ll have access to a range of amazing benefits;
- We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12 week arrangement.
- Staff discounts (range of lifestyle goods and services)
- Pension contribution
- Personal Accident Insurance
- Eye care vouchers
- Referral Schemes
- Save-As-You-Earn-Scheme
- MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal)
What we are looking for:
Ideally you will have worked in a customer service role before, but if this is your first role or a career change don’t worry as we provide all the training and support, you’ll need.
At a minimum you should have:
- A positive attitude and a can-do spirit
- Flexibility and the ability to adapt to new situations
- Excellent communication skills, both written and verbal
- The ability to work independently and as part of a team
- A passion for providing excellent customer service
If you love helping people and are looking for a challenging and rewarding career, we would love to hear from you!
Apply now!
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