Your Roles:

• Provide prestige customer-oriented services to the customers, agents and brokers
• Ensure application is accurate for both agents and brokers and support MCV client verification process
• Provide solutions to agents and customers’ inquiries in a proactive and professional manner and resolve complex cases and complaints
• Handle meeting room reservations and the follow-up work
• Ensure accuracy and compliance of all requests completed with high quality standards
• Work with team members to achieve business results
  

Your requirements:

• Degree holder with 2+ year of customer service experience in insurance industry is preferred 
• HKDSE/HKCEE/HKALE/diploma qualification with customer service experience in insurance industry will also be considered.
• Insurance Intermediaries Qualifying Examination (IIQE) in Paper I & III under is mandatory
• Excellent customer service, good communication and interpersonal skills 
• Willing to work on weekends when necessary, including Sundays and Public Holidays 
• Familiar with MS Word, Excel and Chinese Word
• Good command of English and Chinese, both spoken and written, fluency in Mandarin is a must

If you are interested in this role, please click “APPLY” or send your updated CV to me at rita.yu@connectedgroup.com. Only the shortlisted candidates will be notified. All personal data collected will be kept strictly confidential and will be only used for recruitment purposes.

For more job openings, please visit https://www.connectedgroup.com/

#ConnectedGroup #Insurance #CustomerService