Role summary

You will lead a team across multiple functions within the Operations and support the Director of Operations to achieve the business target collaboratively.

Your Roles:

• Act as a primary Change Leader to transform the implementation of Target Operating Model
• Take improvement actions and NPS surveys to drive improvement in customer outcomes through process re-engineering, digital solutions and service improvement
• Drive cost efficiency by outsourcing job tasks
• Achieve targets in Service Level Agreement (SLA), Key Performance Indicator (KPI), Net Promoter Score (NPS), budget costs by improving productivity and cost efficiency
• Play a pivotal role in the design customer experience across Operations and TPA clients
• Ensure the Operations team complies with all regulations and requirements of regulatory body and s internal guidelines

Your requirements:

• Over 12 years of experience focused with insurance, leading TOM or Operations or Customer Experience Transformation initiatives
• Proven experience in transformation and driving changes environment
• Strategic mindset, highly motivated, strong leadership skills and excellent in time management
• Influential, team player and able to present findings to senior management
• Able to manage and negotiate with clients, vendors and agencies
• Chinese language skill - both verbal and written is a MUST

If you are interested in this role, please click “APPLY” or send your updated CV to me at rita.yu@connectedgroup.com. Only the shortlisted candidates will be notified. All personal data collected will be kept strictly confidential and will be only used for recruitment purposes.

For more job openings, please visit https://www.connectedgroup.com/

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