Job Description – Digital Solutions Trainee Engineer

Job Title: Digital Solutions Trainee Engineer

Department: Digital Solutions

Location: Cambridge Head Office (with occasional travel across the UK, Ireland, and internationally)

Reports To: Digital Solutions Team Leader

About ZEISS

ZEISS is a global leader in optics and optoelectronics, driving innovation in healthcare, industrial solutions, and digital technologies. Our Digital Solutions Team provides cutting-edge support and services to ensure our customers receive the best possible experience with our digital solutions.

Job Overview

We are seeking a highly motivated and technically skilled individual to join our Digital Solutions Team as a Trainee Engineer. This role is ideal for someone with a background in IT, engineering, or digital solutions who is passionate about problem-solving and delivering exceptional customer support.

As a Digital Solutions Trainee Engineer, you will provide technical assistance to customers, sales teams, and field engineers, ensuring that issues are resolved efficiently and professionally. You will also assist in pre-sales technical support, software installations, and digital integrations while maintaining strong relationships with internal teams and clients.

Key Responsibilities

Technical Support & Troubleshooting

• Provide remote technical support to customers and internal teams via phone and digital platforms.
• Manage support tickets, ensuring timely resolution and adherence to Service Level Agreements (SLAs).
• Maintain accurate records of support cases using CRM systems.
• Assist engineers with ZEISS Smart Services and digital device integration.

Pre-Sales & Customer Engagement

• Support the sales team by providing technical expertise in pre-sales meetings.
• Advise customers on digital solutions and software applications (e.g., FORUM, Cirrus Review).
• Conduct basic software installations and configurations for customers.

Internal Collaboration & Administration

• Work closely with the Integrated Solutions Team on FORUM and HDP projects.
• Assist with administrative tasks within the Digital Solutions Team, including helpdesk management.
• Help maintain the Digital Solutions inbox and prioritize incoming support requests.

Skills & Qualifications

Essential:

• Degree, diploma, or certification in IT, Computer Science, Software Engineering, Electronics, Biomedical Engineering, or related field.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service abilities.
• Basic knowledge of networking, system configurations, and software installation.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Full Driving Licence

Desirable:

• Experience in technical support, IT helpdesk, or software troubleshooting.
• Understanding of medical imaging software (FORUM, Cirrus Review) or digital integration.
• IT certifications (CompTIA A+, ITIL, Microsoft Certified) are an advantage.
• Willingness to travel occasionally within the UK, Ireland, and internationally.

Training & Development

• Participate in structured training programs (e-learning, virtual, and in-person).
• Opportunities for international training and development (Germany, USA).

Why Join Us?

• Be part of a globally recognized company at the forefront of digital innovation.
• Gain hands-on experience with cutting-edge technology and digital solutions.
• Benefit from ongoing training, mentorship, and career development opportunities.
• Enjoy a collaborative and supportive work environment with international exposure.

If you are an ambitious and technically minded individual looking to grow in a dynamic digital solutions environment, we encourage you to apply!