Operations Coordinator

Hemel Hempstead

12-Month Fixed Term

£28,000–£32,000 (Dependent on Experience)

Are you an organised, proactive professional with a passion for delivering exceptional customer service? Join our client, a market-leading and progressive company based in Hemel Hempstead, as an Operations Coordinator. This is a fantastic opportunity to be part of an energetic, fast-paced team, working from a modern head office with excellent employee benefits and development opportunities.

Why join this company?

• Work in a fast-moving, customer-focused environment with a variety of responsibilities
• This role is with a company committed to internal progression and professional development
• Enjoy a supportive and collaborative atmosphere in a well-equipped office

Your role and responsibilities:

In this varied role, you’ll provide essential support to the Operations Manager and ensure smooth day-to-day operations. You'll also build strong relationships with both clients and internal teams to deliver excellent service.

Key responsibilities include:

• Managing Sales Order Processing (SOP) and Purchase Order Processing (POP) from order receipt to invoicing
• Proactively organising service visits and scheduling engineers to resolve customer issues
• Ensuring stock availability to complete jobs efficiently
• Handling and resolving customer queries with a calm, solution-focused approach
• Collaborating with internal teams to address escalations
• Maintaining internal resources, including fire alarms, security and power systems
• Updating Sage with product pricing and customer account details
• Providing project support and ensuring compliance with ISO 9001 standards
• Assisting internal sales support teams and liaising with clients on orders and call-offs

The ideal candidate will:

• Be a confident communicator with exceptional customer service skills
• Have experience in a similar operations or administration role
• Be highly organised with the ability to multitask and prioritise effectively
• Be comfortable in a proactive environment where problem-solving is key
• Experience with Sage and knowledge of ISO 9001 standards is a plus!

What’s in it for you?

• Hours: 37.5 hours per week (Mon-Thurs: 8:30am–5:00pm; Fri: 8:30am–4:00pm)
• Holidays: 23 days annual leave + bank holidays, with an additional day off on your birthday
• Pension Scheme: Secure your future with our employer-backed plan
• On-Site Parking: Hassle-free commuting

Ready to take the next step in your career? Apply now for this Operations Coordinator job and become a vital part of this thriving team!