Customer Service Team Leader

Nottingham City Centre - Fully office based

Salary - £29,000 - £31,000 per annum (dependent on experience)

We are recruiting on behalf of a well-established and customer-focused financial services provider, seeking a passionate and driven customer service team leader to join their dynamic team. This is an excellent opportunity to make a real impact by contributing to an outstanding customer journey.

The Role:
In this role, you will support the Customer Service Manager in leading a dedicated team to deliver exceptional service and ensure positive outcomes for all customers. You’ll help oversee daily operations, promote a customer-first mindset, and collaborate with various departments to ensure compliance and efficiency across customer interactions.

Key Responsibilities:

• Assist in implementing and monitoring the customer service strategy to meet key objectives.
• Provide mentorship and support to customer service team members, encouraging development and performance excellence.
• Track and analyse team performance and customer feedback, offering insights to senior management.
• Collaborate with compliance and underwriting teams to ensure regulatory standards are met.
• Promote best practices for recognising and supporting vulnerable customers.

What We’re Looking For:

• Minimum of 2 year's experience in customer service or a similar role.
• Financial services experience.
• Experience of dealing with vulnerable customers.
• Excellent communication and relationship-building skills.
• Strong leadership and team development abilities.
• Passion for delivering exceptional customer service and driving improvements.
• Analytical skills to interpret customer service metrics and inform business decisions.

This is a fantastic opportunity for someone who thrives in a customer-focused setting and is ready to take the next step in their career. If you’re a motivated professional passionate about delivering great service, we’d love to hear from you!